Coacharya Policies

The following page includes our various governance policies. If you have any questions or suggestions for additional inclusions, please contact us.

By using this website, you agree to our Privacy Policy and our Terms of Use.

Additionally, as a learner or customer of Coacharya, you agree to the policies below. Policies may change from time to time. As part of your enrollment, you will be required to sign a detailed Intake Agreement.

Table of Contents

Diversity and Inclusion Policy

We believe that everyone has the capability to perform to their highest potential. We are a global organization and have customers, team members, and collaborators from across the globe. Our community is stronger because of the diverse cultures, experiences, and perspectives we bring to the table irrespective of anyone’s religion, creed, caste, age, gender, etc. We believe that it is important to appreciate the differences, the commonalities and celebrate the many perspectives we bring to the table because of our varied backgrounds.

In order to grow and continuously learn from each other’s individual experiences, celebrate our diversity and ensure all team members feel included, we have laid down the Diversity and Inclusion Policy at Coacharya.

The policy aims to fulfill the following objectives:

Define what Diversity and Inclusion mean at Coacharya
Specify who the policy applies to
Lay out how Diversity and inclusion plays out in Coacharya’s culture
Define the Non-Discrimination Policy at Coacharya

Definition of Diversity and Inclusion at Coacharya

Diversity here is defined as the representation of different people in the organization.

Inclusion here means ensuring that everyone has an equal opportunity to contribute to and influence the workplace.

The word ‘Coacharya’ combines the best characteristics of a Coach, one who inspires a client to maximize potential holistically, with that of the Acharya, a Sanskrit word for a mentor guide who walks with the client without judgment. Our coach training programs reflect our name.

Our programs, including Coaching Foundation, Advanced Coaching, and multiple short courses are open to anyone and everyone who wants to become a coach or simply learn and grow. We do not discriminate on the basis of religion, caste, creed, or ethnicity. We have a diverse team spread across the globe from different ages, gender, socioeconomic status, and religious and ethnic backgrounds.

Who is the policy applicable to

The policy is applicable to:

All Coacharya team members working in full-time/part-time capacity,
All the faculty associated with Coacharya
All the learners of the different courses that Coacharya offers
All the partner organizations and collaborators
All the participants who join Coacharya for any event such as peer coaching, webinar, etc.

This policy is communicated to all stakeholders who are applicable as part of our Agreement with them, and also on our Website.

Culture of Diversity at Coacharya

At Coacharya, we believe that everyone has the potential to grow and contribute towards the organizational goals regardless of who they are and what their job role is.
All team members have the opportunity to be involved in Coacharya activities and are supported in their roles in order to fulfill their responsibilities.
Coacharya has a global team and our team members come from different countries, religions, ethnic groups, genders, etc.
Women empowerment and leadership is at the heart of decision-making.
At Coacharya, we believe that all voices must be heard. Team members are encouraged to share their inputs, thoughts, and feedback with the spirit to improve our current mechanisms and programs.
At Coacharya, we strive to build a culture of open communication so the team members can feel cared for, trusted, and involved.
At Coacharya, we value different perspectives that stem from diverse backgrounds and experiences the team members bring to Coacharya.
There is a place for every individual idea to be considered when building structures and mechanisms that benefit teams.

Culture of Inclusion at Coacharya

We believe in providing an equal opportunity to contribute to the organization.
We acknowledge and recognize the unique talents of our team members. Everyone has a place to grow.
Team members work with dignity and in an atmosphere where their potential is maximized
We have team members who are from diverse backgrounds, ethnicities, ages, gender, etc.
Coacharya believes in providing adequate support so all team members feel valued and consider themselves to be an integral part of the organization.

Non-discrimination policy

All individuals are welcome to participate irrespective of gender, religion, race, caste, creed, sexual orientation, marital status, ethnicity, national origin, disability, age, etc.
All team members, collaborators, participants, and learners should have the opportunity to be in an environment free of discrimination or harassment in the areas of gender, religion, race, caste, creed, sexual orientation, marital status, ethnicity, national origin, disability, age, etc.
All team members and collaborators will not discriminate against any employee/participant/learner associated with Coacharya because of gender, religion, race, caste, creed, sexual orientation, marital status, ethnicity, national origin, disability, age, etc.
Recruitment and Selection of all individuals are conducted without any discrimination against anyone on the basis of gender, religion, race, caste, creed, sexual orientation, marital status, ethnicity, national origin, disability, age, etc.

Grievance Policy

Grievance Redressal for Coacharya Staff

At Coacharya, we aim to build an environment of equitable treatment for all. In order to ensure that our systems allow for the same, we are laying down the steps to solve any grievances that may arise.

Step 1. If an employee faces any kind of discrimination, address the issue directly with the person who caused the grievance. If the issue does not get resolved or the participant does not feel comfortable in approaching the party who caused the grievance, then the participant can proceed to the next step.

Step 2. Inform the immediate reporting manager regarding the incident in writing. The manager will connect with a D&I committee member within 72 hours and understand the next steps to try to resolve the grievance by connecting with the person who caused the grievance and giving the two parties an opportunity to talk and resolve the grievance. In case the participant does not feel satisfied with the intervention, then the participant can proceed to the next step.

Step 3. Inform the D&I committee lead about the incident. The D&I committee will then have a meeting within 72 hours of having received the information directly from the complainant. The D&I committee will reply to the complainant with the next steps as decided by the committee within 7 working days.

Grievance Redressal for Learners

Step 1. If an individual faces any kind of discrimination, address the issue directly with the person who caused the grievance. If the issue does not get resolved or the participant does not feel comfortable in approaching the party who caused the grievance, then the participant can proceed to the next step.

Step 2. Inform the lead/direct point of contact (as of now Smita R) within Coacharya regarding the incident in writing. The point of contact from Coacharya will connect with a D&I committee member within 72 hours and understand the next steps to try to resolve the grievance by connecting with the person who caused the grievance and giving the two parties an opportunity to talk and resolve the grievance. In case the participant does not feel satisfied with the intervention, then the participant can proceed to the next step.

Partial Completion Policy

Any extension for late interim and final assignments and reflections must be requested, in writing, at least 3 days prior to the relevant due date (as specified on the syllabus) and agreed upon by the Faculty member facilitating the program. Any late submissions that haven’t had an extension agreement confirmed prior to the due date will result in additional fees, based on prevailing fees for mentors and support staff (minimum $200 USD).

Certificates will be awarded only when all requirements have been met. No partial completion certificates will be awarded.

In cases where a learner requests to pause the course, the specific time for the pause and any resulting change in fees and requirements for returining to the program will be agreed to in writing at the time of the request. Coacharya may deny the request to pause, in which case leaners will be liable to pay all the fees agreed to as per the Intake Agreement, regardless of whether or not they actually attended the classes and completed the requiements.

In cases where a learner drops out without prior agreement with Coacharya and wishes to return, they will need to undergo an evaluation with one of Coacharya’s mentor coaches before being allowed to resume a class. They are welcome, however, to start from scratch with a new cohort, with the prevailing fees.

Payment Policy

Learner agrees to:

Pay all program fees on or before the due date(s) specified on invoice(s).
Agree that any extension for late interim and final assignments and reflections must be requested, in writing, at least 3 days prior to the relevant due date (as specified on the syllabus) and agreed upon by the Faculty member facilitating the program. Any late submissions that haven’t had an extension agreement confirmed prior to the due date will result in additional fees, based on prevailing fees for mentors and support staff (minimum $200 USD).
Acknowledge that Program completion certificates will only be issued if all final materials are submitted within 21 days of the last session of the Program, are approved by the Faculty and all outstanding fees are paid to Coacharya. Late submissions of interim and final assignments after their applicable deadlines after this deadline will incur additional fees, which will be determined at the sole discretion of Coacharya.
All quoted fees are valid for 3 months from the time they were provided by email.
If Learner delays the start of the program mentioned in this agreement or doesn’t pay their applicable fees before they are due, the then prevailing fees will apply.
No refunds will be issued for fees paid to Coacharya unless for reasons stipulated in the refund policy. Learner must pay the program deposit in order to attend the first class and gain access to learning materials.
Learner must pay their subsequent invoices on or before their due dates in order to continue attending classes and receiving access to learning materials.
Internationally, $30 late payments will be accessed on all installments overdue by more than 3 days. In India, the late fee will be Rs 1000.

Refund Policy

No “change of mind” refunds will be issued for fees paid to Coacharya.

If Coacharya cancels a program or changes the start date by more than 30 days, learners may request a refund of any fees paid.

Refunds and partial payments may also be requested in cases of serious illness.

Transfer of Credit Policy

If an individual holds an active and valid ACC credential in good standing, they may transfer up to 90 accredited coach training hours towards their program with Coacharya. In most cases, coaches transfer 60 hours, which is the equivalent of Coaching Foundation at Coacharya.

If an individual has completed 60 or more accredited coach training hours elsewhere, all or some of those hours are transferable, pending one or more of the following: an individual interview, coaching knowledge test and mentored evaluation, which may incur a fee for up to $500 USD. Due to the variety of learner backgrounds and diversity of training programs, the amount of credit transferred, transfer fee and evaluation method is solely at Coacharya’s discretion. The person seeking transfer of credit will be informed of conditions applicable on a case-by-case basis, upon Coacharya’s review of their previous training.

Any individuals who have completed all their required training hours elsewhere, and they come to Coacharya for mentoring only:

If they completed 60 towards ACC, they may join Coacharya for 10 hours of mentoring only
If they completed 125 towards PCC, they may join Coacharya for 10 hours of mentored evaluation as well as minimum 30 hours of classroom training.

Illness Policy

Learners must attend at least 80% of all classes. This includes missing classes due to illness. In cases where there is a serious medical issue, learners may request a pause to their program in writing. The terms of the pause and any requests for refunds or partial fees will be considered on a case by case basis. Requests for refunds or partial fees will also be considered on a case by case basis.

Statement on Ethics, Integrity, Transparency

As an accredited coach training institute approved by all three foremost global coach credentialing bodies, Coacharya exemplifies the International Coaching Federation, European Mentoring and Coaching Council, and Board Certified Coach CCE-Global Codes of Ethics. These ethical codes describe the values, principles, and standards of behavior for coaching professionals. At Coacharya, we highlight the necessity of an ethical mindset throughout our learner’s journey, with Client Centricity as the core value woven through the fabric of every lesson. As an ICF Accredited provider, our organization emphasizes the International Coaching Federation Code of Ethics. We underscore that meeting these standards of behavior is the first of the ICF Core Competencies.

Additionally, Coacharya commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of honorable, congruent values. We champion transparency and embody this by being explicit about our programs, policies, pricing, and sales processes. We believe that the democratization of coaching is the way of the future and work hard to ensure that our pricing is fair and equitable while maintaining the highest possible quality.