The quality of conversations in the workplace is the foundation for building relationships and trust among employees, which in turn defines the quality of an organisation’s culture. Leaders are at the forefront of establishing the culture of an organisation – a culture in which people have to operate and to which clients will respond. Emotional intelligence, well-defined accountability and responsibility, the role of vulnerability and authenticity in leadership, impactful communication, dealing with difficult exchanges and individuals, self-awareness and self-management, and blind spots are but a few of the themes to consider in developing leaders. Understanding the neurochemistry on a conversational level will greatly support this kind of development.
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