How do we improve in the face of complexity? Atul Gawande has studied this question with a surgeon’s precision. He shares what he’s found to be the key: having a good coach to provide a more accurate picture of our reality, to instill positive habits of thinking, and to break our actions down and then help us build them back up again. “It’s not how good you are now; it’s how good you’re going to be that really matters,” Gawande says.
On Learning to Listen with Your Heart: A Conversation with Tracy Brown, PCC
Who says coaching is only logistical or a neat stack of competencies? We often box it into processes and checklists,...


